In Starnet Data's experience, running a small business in terms of manpower size does not necessarily equate to a simpler voice communications requirement. You don’t have to employ hundreds of employees or need more than 7 phone lines in order to have access to an advanced system that contributes to your business goal of dispensing excellent customer service with a state-of-the-art telephone system, or qualify for a payment arrangement.Often, small business telephony needs are underserved because they have been conditioned by most telephony providers to stay within a limited features phone set. The rationale given is that they can not afford any of the full features they desire to get their business on the high technology edge of voice communications. Likewise, they are convinced that it would almost be “overkill” to do so.
There is some truth to the affordability angle and the “overkill” premise just serves to rationalize it. Most vendors of telephony have plans geared for huge businesses where they sell ongoing support and upgrades separately at huge costs. The small business customer is left with acquiring a system at a simple technology level and worse, likely stays at that level in the long term.
These are some of the common problems and obstacles small businesses have either with their current systems or when considering what they actually need:
1. Old technology. Antiquated voice and data communications systems that hinder productivity and the ability to compete in a market dominated by bigger competitors;
2. “Technology Decay©” – the phenomenon of declining return on investment due to inadequate system maintenance and lack of ongoing training;
3. Capital Outlay – Cash flow impact of investing in new technology; and
4. Downtime – the potential for downtime when implementing new technology.
Starnet Data has bridged the gap between acquisition of advanced communications and cost by designing StarASSURE™. This solution ensures that small business can have access to a totally managed voice communication solution without paying a huge cost up front.
StarASSURE™ is specifically designed to help small companies that:
· Require replacement of existing voice communications technology to a modern and efficient system but can’t afford the one time investment.
· Do not have a team that can adequately support the technology to enable its full potential.
· Do not want to worry about maintaining and supporting their communications systems over time.
The suite of services provided over the life of the StarASSURE™ agreement provides assurance that a customer’s monthly investment is maximized, which is the most relevant feature of the solution. It protects and optimizes your investment by eliminating the phenomenon of “Technology Decay©” where the performance of technology systems degrade over time without an element of ongoing support and the return on the technology investment is compromised.
Most of our small business customers find the StarASSURE™ solution components --- Advanced Technology, System Design & Implementation (turnkey installation) and Ongoing Investment Protection -- very relevant to their current requirements.
There is some truth to the affordability angle and the “overkill” premise just serves to rationalize it. Most vendors of telephony have plans geared for huge businesses where they sell ongoing support and upgrades separately at huge costs. The small business customer is left with acquiring a system at a simple technology level and worse, likely stays at that level in the long term.
These are some of the common problems and obstacles small businesses have either with their current systems or when considering what they actually need:
1. Old technology. Antiquated voice and data communications systems that hinder productivity and the ability to compete in a market dominated by bigger competitors;
2. “Technology Decay©” – the phenomenon of declining return on investment due to inadequate system maintenance and lack of ongoing training;
3. Capital Outlay – Cash flow impact of investing in new technology; and
4. Downtime – the potential for downtime when implementing new technology.
Starnet Data has bridged the gap between acquisition of advanced communications and cost by designing StarASSURE™. This solution ensures that small business can have access to a totally managed voice communication solution without paying a huge cost up front.
StarASSURE™ is specifically designed to help small companies that:
· Require replacement of existing voice communications technology to a modern and efficient system but can’t afford the one time investment.
· Do not have a team that can adequately support the technology to enable its full potential.
· Do not want to worry about maintaining and supporting their communications systems over time.
The suite of services provided over the life of the StarASSURE™ agreement provides assurance that a customer’s monthly investment is maximized, which is the most relevant feature of the solution. It protects and optimizes your investment by eliminating the phenomenon of “Technology Decay©” where the performance of technology systems degrade over time without an element of ongoing support and the return on the technology investment is compromised.
Most of our small business customers find the StarASSURE™ solution components --- Advanced Technology, System Design & Implementation (turnkey installation) and Ongoing Investment Protection -- very relevant to their current requirements.
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